I am very happy to deal with you. I am one of your strongest supporters. I rated you a 5. I would have given you folks a 10 but 5 was your highest rating you show. Just a little background for this testimonial. I have been dealing with Flushmate Customer Service for over two weeks. The young lady was super nice and tried to fix the problem with a few steps.
It still wouldn't stop running. She said she would send me out a new cartridge and It should arrive in about 3 days.
Bingo it did as promised. However the repair only lasted a day. While my tank was not one on their recall she still said she would send me out a whole new tank. I scheduled it with him. After several missteps and several hours of knuckle busting I just completed the task at 4a. All seems to be working and I'm about to try and get a few winks. In closing let me thank everyone I dealt with for going above and beyond in customer service..
Alyssa helped me out today with great customer service! I nominate her for employee of the month! Managers always here when things go wrong but rarely do they when they go right. Just wanted to give a pat on the back to Jessica unfortunately I don't know her last name who helped me through your online chat function today.
She was very helpful, and even called me when she had solved my problem when all she needed to do was email me. That's a great employee you have there. She was courteous, helpful, knowledgeable and represented your company very well.
Has made me a customer for my plumbing needs. Give her a bonus or at least a public "atta boy" or girl in this case! Thanks for your good customer service. Thanks Mallory, reps like you make my job easier. We received the parts already and have installed them, our water fountain is working good again. Thanks for your help with this. Thanks for shipping the parts so fast! Katrina helped me in the live chat.
She really hung in there, found what I needed, and posted links for me to click on and ensure that the parts were likely correct.
I appreciate her help. I took a lot of her time for parts that are not all that valuable, but important to me. It would have been easy for her to become inpatient, but she hung in there, found what I needed, and checked things which were a little picky in terms of exactly what was included. Take he to lunch on me!
Really, tell her that a customer was very pleased and wanted to take time to say so. Thank you for your excellent service!!!! I am shocked that the order went through as promised without any problems. I am looking forward to working with you and your company in the future. You are truly helpful. I am guessing they are fortunate to have you working for them.
Have a great day! Very satisfied with the attention and professionalism of Mallory. I'll always call Kully Supply. Hi Mallory I just wanted to thank you for all of your help!!!!!
The install was fairly simple with the exception of having to change the P trap location in order to fit the new foot control I know where I will go for any plumbing issues I may run in to!! Thank You again. Worked beautifully. Another successful hassle free order with Kully! I put the parts on and they are working.
A big thanks to you and your company for the help, also the videos were a help. I will use your company again! Generally you should completely rebuild your toilet all at once saving time and money, unless it's just a flapper issue.
If the parts in your toilet are the same age and one fails the rest are probably not that far behind. Need Help? Call Us! Home Mansfield Mansfield Shop for Mansfield toilet parts. Caroma Help? Toilet Parts Do you need Mansfield toilet repair parts?
Quick view. You repair it, of course! Start by trying to find your toilet model number. As toilet regulations and water-efficiency standards have changed over the years, Mansfield has taken a somewhat different approach than some other toilet manufacturers in remaining compliant with regulations.
Rather than discontinuing and replacing many of their toilet designs, they have simply re-designed the way some of their existing models flush.
Thus, you could have an Alto Series toilet with a 3. They may look the same on the outside, but the way they work on the inside can be drastically different. Finding parts.
Browse the available pictures of Mansfield toilets until you find the one that looks like what you have, then again click to see your parts.
One thing that may confuse some people at this point especially those who have some previous experience with toilet repair , is that certain Mansfield parts are highly unique.
Most notably, their flush valves. While some models may use the traditional flapper valve, others use a kind of canister-style valve. These valves use the same trip levers as their flapper-using counterparts, but the entire top of the valve is lifted up and the water flows in from all sides. Usually, if you have a toilet leak with this type of valve, you simply need to replace the seal around the valve opening.
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