It was working when he 1st started it up and to no ones surprise, it seems to have the same problem. The tines froze up. Sadly I don't have the funds to replace it. Troybilt used to be a great product and name and stood behind their products when they were owned by Garden Way. Do Not Buy Troybilt Anything.
It Is Junk. Buy Anything From Them. I have used the mower for 4 summers. The area where the cable hooked to the handle had broken and pulled free damaging both the handle and the blade control cable. Not surprising since the are where it fastened is cheap thin plastic. If would have know of this feature I would have looked at another product. Now I know why our Lowes does not sell Troy Bilt any longer.
I called and spoke to a representative and they wanted to sell me new eengines, but I declined. I figure they should be replaced by Troy-Bilt to keep your product name in good standing. I did order parts to try to repair the M02 engine, but the crankshaft was bent after I had reinstalled the connecting rod and the cam for that engine. The briggs engine 09P is still in tact with a hole in the side of the casing. Please let me know where you stand or your thought on these issues. Thank you.
Safety issue concern: I'm working with a gentleman who called me with the following information. I'm doing my best to interpret the situation. The issue indeed exist but my wording for parts of the tiller may be different than what they are. Here it is The instruction is to hold at least one of the handles depressed. This will allow the unit to start normally, but if the interlock switch is missing when the handle is release it will continue to run.
If that is the case please use extreme caution or best not to use the unit until the interlock switch is installed. You can visually follow the wiring down the handle tubbing and you would notice a plug that appears not being used.
That would mean the Interlock switch is missing. In short PTO engagement is the tines turning and if engaged they could start turning when the unit is started allowing the unit to move on its own toward something or someone.
My explanation may not be completely actuate but my concern and diligence to warn is. Please check you unit for the missing interlock switch and contact the manufacture. God Bless and be safe No Problems. I Was Very Lucky! This has to be my worst experience ever with Troy Built.
The unit is less than 2 years old but has been out of service at least 3 times. And try to get someone to take ownership and responsibility to help in getting resolution. Am I as a consumer asking too much, by the way I am being treated it seems as though I am. I think it is time to take this to the media and see if they want to get involved.
Sheared Off. Were Depending On You It appears that there are more negative comments online about Troy Built products than positive.
Is there a trend here that the products don't perform as well as they should and corporate is willing to give up the consumers that have problems with the product rather than help them get help for the problem. I have a ztr riding mower and between that and my weed eater, I managed to keep my lawn In good shape. I drained the gas According to the instructions again and waited for the next season to try again. So I have been getting by with the ztr and weed eater until now.
Not a good value nor a good design. Based on the design and service of the Troy built I have, I cannot justify buying another Troy built product ever again. How can you sell something then blame the customer when your poor design fails under warranty a warranty that is now expired.
GO TO a marina to buy your gas, problem solved. I purchased a Troy Built Riding Mower two weeks ago. I cut grass with it three times. I parked it in my shed after the 3rd usage.
I called the warranty company was told it sounded like the electrical system and told me I should check my battery. I had no ability or equipment to do so. They referred me back to the store where I purchased the mower The Home Depot. The Home Depot said I should talk to the manufacturers.
I have really been given the run around. Buying the Troy Built Mower seems to have been a mistake. It seems like a minor problem not caused by me but not taken as important by the ones I have talked to so far.
I need your help to correct this. Thanks for your attention. Ordered replacement blades 2 in 1 blade for 42 inch cutting decks item A and waited 10 days, mail was delayed, then delivered with empty box by usps by snail mail parcel post. This lawnmower has developed what sounds like a terrible clacking sound in the engine and I suspect a thrown rod. As I am typing this, I have been put on hold for 41 minutes.
This is just terrible and I see from the reviews below that I am not alone in my disgust with Troybilt customer service. Good morning, Chris. This is Erik. What can I do to assist you? Erik PM my front wheel assembly does not stay in locked position, falls to ground, want to replace with newer model front assembly PM Would you need the axle as well as the wheels?
Erik PM then i should be compensated for my time and expense trying to fix your engineering failure; i have a nice Honda engine attached to a worthless pile of metal and plastic parts PM You can discuss that with our technical department at I apologize for the trouble.
Is there anything else I can assist you with today? Erik PM. Troy-Bilt has the worst customer service I have ever had to deal with. I have been trying for over a week to get a refund. I had to contact UPS to turn the truck around. Still waiting on my money. Instead Zero Support — Period. Toll-Free Telephone: You can call Troy Bilt at toll free number, write an email, fill out a contact form on their website www. Box , Cleveland, Ohio, , United States. Location: P.
Box , Cleveland, , Ohio. Lawn Care. They currently offer a wide range of products including pressure washers, lawn mowers, tillers, generators and blowers. As of , their company mission is:. Popular Searches.
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